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| Section | Objectives |
|---|---|
| Topic 1: HP Business Service Management Portfolio | - HP BSM solution components
|
| Topic 2: Solution Integration | - Integration within HP software portfolio
|
| Topic 3: Sales Opportunities and Customer Engagement | - Sales methodology
|
| Topic 4: Customer Business Challenges | - Identifying customer needs
|
| Topic 5: HP Solution Positioning | - Selling HP BSM solutions
|
| Topic 6: Business Service Management Fundamentals | - Business Service Management concepts
|
Question 1
According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)
A. deep application diagnostics
B. virtual tracking
C. process orchestration
D. predictive analytics
E. infrastructure availability
Question 2
Which HP Infrastructure Management solution helps organizations accelerate time-to-repair by preventing the inconsistencies and misconfigurations that are at the root of most problems?
A. Network Monitoring
B. Network Node Manager i
C. Network Operations Center
D. ServerAutomation
Question 3
With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
A. director of service management
B. director of security
C. director of application quality
D. director of mobile applications
Question 4
What do executive level buyers expect from salespeople when seeking a solution for their business issues?
A. that they can provide customer case studies for ideas to address the business issues
B. that they can whiteboard the specific solution that will address the specific business issues
C. that they can provide a short and detailed demonstration that clearly shows how to address the business issues
D. that they can clearly show they understand the business issues and can clearly articulate how to resolve them
Question 5
Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?
A. a requirement to release applications into production more rapidly
B. a requirement to reduce OpEx costs
C. an inability to manage data storage/optimization
D. an inability to perform mobile application monitoring
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
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