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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?

A) spill resistant keyboard
B) HP DisplaySafe frame
C) HPDuraFinish
D) HP 3D DriveGuard

2. If your customer is looking to remotely configure, monitor, restore, and customize BIOS. What should you recommend?

A) HP Device Manager
B) HP BiOSphere
C) HP Sure Start
D) HP ProtectTools

3. What is a benefit of HP Page Lift?

A) a cloud document management solution
B) a truly secure solution for scanning
C) automatically enhanced documents or images
D) the ability to print remotely

4. Which statement best describes HP OfficeJet print quality'? (Select two.)

A) OfficeJet inks are not as good as laser printing for business printing.
B) HP only offers mono printing with ink. and this beats laser print outs
C) HP OfficeJet inks can withstand highlighter use and resist smearing.
D) Customers who work in the Enterprise environment should only be looking at LaserJet printers. HP OfficeJet inks can give you high quality prints that are water resistant.
E) Mono only prints are resistant to water.

5. Which outcome can be achieved through proactive management of PCs and personal tablets?

A) a reduction in security level
B) an increase in knowledge of user location
C) a reduction in help-desk calls
D) an ability to share files

Solutions: