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Salesforce Certified Slack Consultant Sample Questions:

1. How often should you recommend that your client conduct a guest and channel clean-up?

A) Ad-hoc
B) Weekly
C) Annually
D) Monthly

2. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help_it
B) #help-it!
C) #HELP-IT
D) #help-it

3. What is the most effective way to project manage a team in Slack?

A) Send a check-in template to teammates to respond to on a weekly basis.
B) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
C) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
D) Connect the Jira app to your team channel and ask for weekly updates through the app integration.

4. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant provides subject matter expertise during the project implementation.
C) The Slack Consultant will be the primary point of contact post-project completion.
D) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.

5. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Grid design benefits and considerations
B) Workspace(s) and access level
C) Channel recommendations
D) Training recommendations
E) User analytics and KPIs
F) Admin processes

Solutions: