The Service-Con-201 learning materials helped me a lot to pass Service-Con-201 exam. Buy now if you need to pass the Service-Con-201 exam!
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-service-consultant---Service-Con-201
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Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support.
When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right customer information?
Correct Answer: B 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge Centered Support (KCS) methodology.
Which benefit can be expected?
Correct Answer: C 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.
Which solution should the consultant recommend to prevent this scenario from happening in the future?
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).
Additional requirements are listed below:
* Support attachments up to 25 MB per inquiry
* Under 2,500 inquiries per day
Which configuration solution should a consultant recommend to meet these requirements?
Correct Answer: C 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.
Correct Answer: B 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
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