BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When you are using a phone to give a customer a serial number you should:

A) Speak in your normal voice.
B) Be unenthusiastic.
C) Be enthusiastic.
D) Speak slower than normal.

2. Attitudes and assumptions that we make about people are:

A) Useful when selling to customers.
B) A common barrier to communication.
C) A good first impression of customers.
D) Likely to help with product placement.

3. Before sending a customer an email you should always:

A) All of the above.
B) Read the email before sending.
C) Be courteous.
D) Use an appropriate title.

4. A customer service professional is defined as someone who:

A) Trains salespeople in how to deal with customers.
B) Has the skills to deal effectively in customer facing roles.
C) Always makes the most sales in a day.
D) Has a number of years experience in a customer service role.

5. Before sending a customer an email you should always:

A) All of the above.
B) Read the email before sending.
C) Be courteous.
D) Use an appropriate title.

Solutions: