EXIN ISO20KF real exam prep : ISO / IEC 20000 Foundation

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

Question 1

What does a quality policy aim to define?

A. the formally expressed quality intentions and direction of an organization
B. the requirements of ISO/IEC 20000
C. the legal obligations that the organization must fulfill
D. the requirements of the customer as stated in the Service Level Agreement (SLA)

Question 2

The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

A. How much the service costs divided by an average of evaluation scores
B. The number of people purchasing that service
C. How well the service meets customer and user expectations
D. How much the service costs compared to other providers of the service

Question 3

Which of the following calculates the number of defects per million opportunities?

A. CobIT TM
B. ITIL
C. MOF
D. Six Sigma

Question 4

Which of the following is a benefit of ISO/IEC 20000 certification?

A. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
B. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
C. It shows that a company manages IT Services according to an independently audited quality standard.
D. It shows that the highest possible quality level has been achieved.

Question 5

Which of the following is a best practice concerning Information Security Risk assessment?

A. Information Security Risk assessments should be performed as a result of the review of every Incident.
B. Information Security Risk assessments should be performed at agreed intervals and be maintained during Changes.
C. Information Security Risk assessments should be performed once a year.
D. Information Security Risk assessments should be carried out by an external auditor to maintain objectivity.

Solutions: