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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A) Development or purchase of tools and deployment of the process
B) Testing the tool and training process managers on using the process
C) Training tool administrators how to manage tools and monitoring tool performance in operational environment
D) Development or purchase of tools and deployment of the tools

2. The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Service level
B) Configuration level
C) Corporate level
D) Customer level

3. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Release and deployment management
C) Service level management
D) Knowledge management

4. Which of the following is the correct definition of an outcome?

A) All the accumulated knowledge of the service provider
B) The result of carrying out an activity, following a process or delivering an IT service
C) The results specific to the clauses in a service level agreement (SLA)
D) All incidents reported to the service desk

5. Which one of the following is NOT an aim of the change management process?

A) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
B) To deliver and manage IT services at agreed levels to business users
C) To ensure that changes are recorded and evaluated
D) To ensure the impact of changes are understood

Solutions: