EXIN ITIL Deutsch real exam prep : ITIL V3 Foundation (ITIL Deutsch Version)

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welches ist der RICHTIGE Ansatz für die Verwaltung einer großen Verbesserungsinitiative in kleineren Iterationen?

A. Jede Iteration sollte vor Beginn der Initiative entworfen und ohne Feedback implementiert werden
B. Feedback sollte nur berücksichtigt werden, wenn eine Iteration ihr Ziel nicht erreicht.
C. Bei großen Verbesserungen sollte das Feedback reduziert werden, da es unwahrscheinlich ist, dass sich die Umstände ändern
D. Jede Iteration sollte kontinuierlich auf der Grundlage von Feedback neu bewertet werden

Question 2

Welcher der folgenden Punkte ist für ein effektives Vorfallmanagement am WICHTIGSTEN?

A. Tools und Techniken für die Zusammenarbeit
B. Verschiedene Zugangskanäle
C. Automatisierte Pipelines
D. Balanced Scorecard-Überprüfung

Question 3

Ein Kunde ist eine Person, die die Anforderungen an eine Dienstleistung definiert und die Verantwortung für die [?] Inanspruchnahme der Dienstleistung übernimmt.

A. Ergebnisse
B. Risiken
C. Kosten
D. Ausgänge

Question 4

Welche Praxis verwendet vordefinierte, standardisierte Verfahren, um eine klare Kommunikation der Erfüllungszeiten zu ermöglichen?

A. Serviceanforderungsverwaltung
B. Vorfallmanagement
C. Service-Level-Management
D. Problemmanagement

Question 5

Wozu dient ein Änderungsplan?

A. Zur Unterstützung bei der Bewältigung normaler Änderungen
B. Zur Unterstützung der Zuweisung einer Änderungsautorität
C. Zur Unterstützung bei der Planung von Notfalländerungen
D. Zur Unterstützung der Autorisierung von Standardänderungen

Solutions: