EXIN ITIL real exam prep : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What term is used to describe the functionality of a service?

A) Warranty
B) Outcome
C) Utility
D) Output

2. Which value chain activity ensures the availability of service components?

A) Engage
B) Improve
C) Deliver and support
D) Obtain/build

3. Why should some service requests be fulfilled with no additional approvals?

A) To ensure that information security requirements are met
B) To streamline the fulfillment workflow
C) To set user expectations for fulfillment times
D) To ensure that spending is properly accounted for

4. Which is the purpose of the 'monitoring and event management' practice?

A) To protect the information needed by the organization to conduct its business
B) To systematically observe services and service components, and record and report selected changes of state
C) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
D) To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

5. Which statement about the automation of service requests is CORRECT?

A) Service requests that cannot be automated should be handled as incidents
B) Service requests and their fulfillment should be carried out by service desk staff without automation
C) Service requests that cannot be automated should be handled as problems
D) Service requests and their fulfillment should be automated as much as possible

Solutions: