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EXIN ITIL Foundation (V4) Sample Questions:

1. Which principle concentrates on service consumers?

A) Focus on value
B) Keep it simple
C) Start where you are
D) Optimize and automate

2. Which term relates to service levels aligned with the needs of service consumers?

A) Warranty
B) Service management
C) Utility
D) Cost

3. What is a problem that has been analysed but has not been resolved?

A) Workaround
B) Event
C) Incident
D) Known error

4. Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

A) Event
B) Problem
C) Change
D) Known error

5. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Deployment management
B) Change enablement
C) Service request management
D) Service configuration management

Solutions: