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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Support Center
B) HP Cirrus
C) HP Sales Central
D) HP Cross Sell Solution

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They enable customers to concentrate on core business activities.
B) They limit unexpected costs.
C) They provide free delivery.
D) They cover 80% of out-of-warranty repairs.
E) They cover in-warranty devices from non-HP brands.

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services makes it so you do not have to worry about access to spare parts.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

4. In which customer situation would you propose a services contract?

A) The customer uses only HP products.
B) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
C) The customer wants to pay upfront for both hardware and services.
D) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.

Solutions: