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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) The 'Enable Notes' permission has not been selected for the new inspector.
B) Person Account Models have not been enabled on the org.
C) The Salesforce user for the new inspector is disabled.
D) Action Plans Permission Set has not been assigned to the new inspector.

2. Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self- service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A) The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
B) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature
C) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
D) The consultant should recommend the Grants Management product which includes the Grants Portal feature.

3. A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A) Product Schedule
B) Person Accounts
C) Custom Object for Applications
D) Salesforce Flow

4. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
B) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
C) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

5. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

A) CRM Analytics for Public Sector
B) Tableau for Public Sector
C) Salesforce Reports & Dashboards
D) Salesforce Einstein

Solutions: