Salesforce AP-203 real exam prep : Communications Cloud Accredited Professional
- Exam Code: AP-203
- Exam Name: Communications Cloud Accredited Professional
- Updated: Sep 16, 2026
- Q&As: 78 Questions and Answers
About Salesforce AP-203 Real Exam
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Solution validation and optimization - Integration and deployment best practices |
| Topic 2: Discovery | 24% | - Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives |
| Topic 3: Planning and Design | 60% | - Order capture, quoting and fulfillment design - Design scalable product catalog and data model - Sprint planning and story prioritization - Asset management and MACD flows - Migration strategy and data quality |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Add an Auto Add rule to include product A with bundle B
- B. Add a Recommendation rule for Product A when bundle B is added
- C. Configure the cardinality Min as 1, Max 1 and default as 1
- D. Configure the cardinality Min as 0, Max 1 and default as 1.
Correct Answer: D 🗳️
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?
- A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
- B. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
- C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
- D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
Correct Answer: A 🗳️
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- B. Use call out to fully automate the flow so that no manual steps are required
- C. Use data raptor to assist with integration and introduce several manual task into the flow.
- D. Use the integration procedure to manage the various task that technician need to undertake
Correct Answer: A 🗳️
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model the Ethernet access device as a child product of the dedicated internet service offer
- B. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- C. Model dedicated internet service as a child product of the Ethernet access device offer.
- D. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
Correct Answer: D 🗳️
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- B. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- C. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
- D. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
Correct Answer: B 🗳️
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