Salesforce Accredited Agentforce Communications Professional : AP-203

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

• A. Downstream Order Item Scope
• B. Order Item Scope
• C. Top Order Item Scope
• D. Account Scope

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

• A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
• B. Use call out to fully automate the flow so that no manual steps are required
• C. Use data raptor to assist with integration and introduce several manual task into the flow.
• D. Use the integration procedure to manage the various task that technician need to undertake

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

• A. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
• B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
• C. Model the router as an attribute of the business internet offer with a default value of ' included '
• D. Model the router technical product and decompose it from the business internet offer.

ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

• A. Use an on-demand data pull from communication cloud using REST API from servicer assurance
• B. Use industry order management to inform the assurance platform as a part of the orchestration plan
• C. Use a Bulk API connector via middleware
• D. Use platform events and GetAsset API

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC ' s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

• A. Promotions
• B. Offering
• C. Time Plan
• D. Discount