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| Section | Objectives |
|---|---|
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| Information Security and Risk Management | - Security policies and compliance - Risk assessment fundamentals |
| IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
1. What is the meaning of scope creep?
A) Adding unapproved changes
B) Managing new requests through change control
C) Making minor changes to improve team efficiency
D) Updating the project schedule
2. What is the purpose of the Internet Use portion of the IT ethics policy?
A) To specify what a user can and cannot do with company printers
B) To improve worker productivity
C) To identify company branding for use in communications
D) To specify which email messages may be read by others
3. An organization wants to use an application software that increases the cooperation and joint productivity of small teams of employees.
Which application software will serve this need?
A) Data management
B) Program management
C) Personnel systems
D) Collaborative systems
4. Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?
A) Downtime and uptime
B) Ethics and cost
C) Adware and spyware
D) Hackers and viruses
5. A company wants to unify its inventory, production, and financial reporting systems to improve coordination.
Which type of software would support this?
A) Enterprise resource planning
B) Digital inventory logging utility
C) Team collaboration scheduling
D) Departmental metrics dashboard tool
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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