Salesforce Certified Agentforce Specialist : AI-201

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A) Run a report on the Platform Debug Logs.
B) Run Agent Analytics.
C) Query the Agent log data using the Metadata API.

2. Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?

A) Use the standard Agent action.
B) Create a custom Agent action calling an Apex class.
C) Create a custom Agent action calling a flow.

3. Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow. How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?

A) Flow Action
B) Invocable Apex
C) Einstein for Flow

4. Coral Cloud Resorts needs to ensure its booking agent executes actions in a specific sequence:
first retrieve available sessions, then verify customer eligibility, and finally create the booking. The current implementation allows the large language model (LLM) to execute these actions in any order, causing booking failures. Which approach should an AgentForce Specialist implement?

A) Write comprehensive topic instructions detailing the exact sequence of actions using numbered steps and explicit ordering requirements for the reasoning engine to follow during booking workflows.
B) Configure topic, classification description, and action instructions with priority levels and sequence indicators to guide the reasoning engine in selecting the correct action order automatically.
C) Create custom variables that store completion status for each step, then implement conditional filters on subsequent actions requiring previous variables to be populated, ensuring deterministic execution order.

5. Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?

A) Add Prompt Instructions
B) Add Flow Instructions
C) Add Flex Instructions

Solutions: