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Apple OS X v10.8 Troubleshooting Sample Questions:

1. What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

A) Reset a password using an Apple I
B) Safe Boot.
C) Verbose mode.
D) EFI reset mode.

2.
Examine the image above. If a Mac displays this flashing folder at startup, it

A) is in Internet Recovery mode
B) is looking for a Netboot Server
C) is unable to find a startup disk that contains boot files
D) indicates that the unit has failed to pass the power on self test

3. Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?

A) Finder
B) Console
C) System Information
D) Directory Utility

4. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
B) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
C) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
D) Set Wi-Fi as the priority network service in the Airport Utility preferences.

5. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

A) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
B) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
C) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
D) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.

Solutions: