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Apple OS X Support Essentials 10.9 Sample Questions:

1. Which utility is on the OS X Recovery partition?

A) Activity Monitor
B) Boot Camp Assistant
C) Console
D) Firmware Password Utility

2. What's AirDrop, and how do you know if a specific Mac supports it?

A) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
B) AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.
C) Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.
D) Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.

3. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X loads a clean user session on startup only after a shutdown.
B) Because OS X performs disk checks on startup only after a shutdown.
C) Because the Mac does a full POST on startup only after a shutdown.
D) Because OS X archives errors from the session to the log only during a shutdown.

4. File system journaling records what file operations are in progress at any given moment. This way, if a power failure or system crash occurs, after the system restarts, it will be able to quickly verify the integrity of the volume by "replaying" the journal.

A) What are the five System Preference categories?
B) How does file system journaling work?
C) What does the master password do?
D) What are PPD files responsible for?

5. Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?

A) An Intel-based Mac can start up from a drive on this bus.
B) The bus can operate at speeds of at least 4 Gbps.
C) The bus can host at least 64 peripherals.
D) An Intel-based Mac can start up into target disk mode using this bus.

Solutions: