Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen ist korrekt?

A) Das Service Knowledge Management System (SKMS) ist Teil des CMS
B) Die KEDB und das CMS sind Teil des größeren SKMS
C) Der CMS ist Teil der Configuration Management-Datenbank (CMDB).
D) Das Configuration Management System (CMS) ist Teil der bekannten Fehlerdatenbank (KEDB).

2. Welche der folgenden Fragen beantwortet die Servicestrategie mit ihrer Anleitung?
1.Wie priorisieren wir Investitionen in einem Portfolio?
2.Welche Dienstleistungen und für wen?
3.Was sind die Muster der Geschäftstätigkeit (PBA)?

A) nur 2
B) Alle oben genannten
C) 1 nur
D) 3 nur

3. Welcher der folgenden Bereiche kann durch Technologie während der Serviceübergangsphase des Lebenszyklus unterstützt werden?
1. Data Mining und Workflow-Tools
2. Mess- und Berichtssysteme
3. Release- und Bereitstellungstechnologie
4. Prozessgestaltung

A) nur 2, 3 und 4
B) Alle oben genannten
C) nur 1, 2 und 3
D) nur 1, 3 und 4

4. Welcher der folgenden Typen wird im Service Operation-Volume von ITIL NICHT als Service Desk-Typ erkannt?

A) Ganzheitlich
B) Lokal
C) Virtuell
D) Zentralisiert

5. Welches der folgenden Ziele ist NICHT Gegenstand der Operations Management-Funktion?

A) Beibehaltung des Status Quo, um die Stabilität der täglichen Prozesse und Aktivitäten zu erreichen
B) Regelmäßige Überprüfung und Verbesserung, um einen verbesserten Service zu reduzierten Kosten zu erzielen
C) Schneller Einsatz von Fähigkeiten zur Diagnose auftretender IT-Betriebsstörungen
D) Erste Zeile Untersuchung und Diagnose von Vorfällen, die von Benutzern protokolliert wurden

Solutions: