IBM Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis : C2180-275

During a process discovery session, the business subject matter experts (SMEs) and the
BPM analyst have created the following process for a "3rd Party Grant Writing Process":

The business subject matter experts (SMEs) insist that the review after the "Develop"
activities will be completed outside of the process platform. The process platform will be alerted that the reviews are complete and the process should proceed to the "Archive" activities".
How should the BPM analyst adjust the process so that the business requirements can be captured and a BPM Developer can have enough information to build an executable process?

• A. Add a system swimlane and a message event to receive the review message (placed in new swimlane and the "Review" milestone)
• B. Combine the "Review" milestone and the "Archive" milestone into "Review and Archive"
• C. Insert an Exception event on the process flow between "Complete Grant" and 'Email and Save Grant'
• D. Add a swimlane to the process diagram for a "Reviewer" role and an activity to accept the reviews (placed in new swimlane and the 'Review' milestone)

A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

• A. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.
• B. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
• C. Count the number of background check failures for each priority and calculate the difference from the service level agreement.
• D. Calculate the rate of background check passes per day per priority to determine the service level agreement.

A company needs to improve their hiring process using a Business Process Management System (BPMS). Currently, their hiring manager writes a free form email regarding a new open position and sends it to the HR manager for approval. The hiring manager wants to standardize this activity using a BPMS. How should the BPM analyst define this user story?

• A. As a Hiring Manager, I want to have a user interface with all the fields necessary to complete the hiring request form, so that I can avoid using a word document.
• B. As a BPMS, I want to provide an electronic form to the Hiring Manager, so that the Hiring Manager can complete the request.
• C. As a BPMS, I want to provide an electronic form instead of a document so that the data can be saved and retrieved for reporting purposes.
• D. As a Hiring Manager, I want to complete the hiring request form and submit the form to the HR Manager, so that the HR Manager can review my request and make a decision on filling this position.

A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?

• A. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
• B. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
• C. Use the Discovery View in Blueworks Live to perform inspection on the process.
• D. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.

The project manager needs assistance from the BPM analyst to determine the initial level of effort for processes in a process inventory. For each process, the BPM analyst should provide a list of process details that include:

• A. Process Owner, Short Description, Size and Complexity, Milestones
• B. Process Participants, Process Owner, Short Description, Milestones
• C. Process Owner, Short Description, Size and Complexity, Risk and Pain
• D. Process Participants, Process Owner, Short Description, Risk and Pain