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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) The database must be MSSQL 2008.
B) The database can be Microsoft SQL (MSSQL) or Sybase.
C) MSSQL Express Versions cannot be used.
D) Windows Database authentication can be used.
E) SQL authentication must be activated for the database.

2. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Call Flow Management
B) IVK Sell Service
C) Multi tenancy Management
D) Communication Manager Extensions Management

3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
B) Verify that the user has permission to accessACCCM.
C) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
D) Verify that the ACCCM applicationis set to use Windows authentication in IIS.

4. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Nav360 Import Service
B) Synchronization Server
C) Schedule Server
D) ProvisioningServer

5. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) SecurityEngine
B) Configuration Service
C) Provisioning Server
D) API Web Services
E) ACCCM Admin Web Interlace

Solutions: