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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) CC Solutions with ACCS Connectivity
B) MPLS VPN/Software Defined WAN Connectivity
C) PSTN Network Connectivity
D) Analog Trunk Access Connectivity

2. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Engagement Designer Snap-In
B) Context Store Snap-In
C) Enhanced Call Control Snap-in
D) Presence Snap-in D)

3. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A) AACC
B) SIP
C) Analog
D) Tl/El
E) CTI

4. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Active-Passive
B) Primary-Backup
C) Active-Active
D) Primary-Secondary

5. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B) AAMS is shareable between different adopters.
C) AAMS provides Communication Manager IP audio functionality.
D) Experience Portal will use the AAMS as a media resource.
E) AAMS provides virtualization, high channel density and no playback announcement limits.

Solutions: