[Dec 13, 2021] 33820X Exam Dumps PDF Guaranteed Success with Accurate & Updated Questions
Pass 33820X Exam - Real Test Engine PDF with 65 Questions
NEW QUESTION 33
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. EC500
- B. CTI
- C. SIP
- D. PRI
Answer: A,C
NEW QUESTION 34
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Fire V880/V890
- B. Amazon Web Services
- C. Oracle Sun Blade 150
- D. Avaya Solutions Platform Servers
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: A,B,E
NEW QUESTION 35
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- C. Standard VMware version (non-customized) is used.
- D. Remote upgrade of servers is supported, and site visit is not required.
Answer: D
NEW QUESTION 36
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Ready Now Solutions
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Contact Center Bundles
Answer: D
NEW QUESTION 37
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Ethernet (ME)
- C. Multiprotocol TX Module (MTM)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: D
NEW QUESTION 38
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Quality Monitoring
- B. Workforce Management
- C. Speech/Voice Analytics
- D. Customer Feedback
- E. Desktop and Process Analytics
Answer: A,B,C
NEW QUESTION 39
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
- A. XML Application
- B. XML Service
- C. XML Server
- D. XML Client
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175255
NEW QUESTION 40
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Servers with Single VMS
- B. Multiple Server - Multiple VMS
- C. CM Server Separation
- D. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
Answer: C,D
NEW QUESTION 41
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 3 = DSPs
- C. Number of agents X 4 = DSPs
- D. Number of agents X 5 = DSPs
Answer: B
NEW QUESTION 42
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
Answer: B,C
NEW QUESTION 43
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Expert Agent Selection
- B. Customer Feedback
- C. Quality Monitoring
- D. Workforce Management
- E. Enterprise Analytics
Answer: B,C,D
NEW QUESTION 44
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
- A. Private Delivery
- B. Public Delivery
- C. Hybrid
- D. CPaaS Delivery
Answer: D
Explanation:
Reference:
https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdf
NEW QUESTION 45
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Aura® Elite Multichannel
- C. Avaya Intelligent Customer Routing
- D. Avaya Call Management System
Answer: D
NEW QUESTION 46
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- C. Elite Multichannel 6.6 supports WebLM Release 6.x.
- D. Elite Multichannel 6.6 uses SSLv3
Answer: A,D
NEW QUESTION 47
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 48
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Enterprise
- B. Custom
- C. ReadyNow
- D. Secure
Answer: D
NEW QUESTION 49
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Managed Private or Hybrid Networks
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: B
NEW QUESTION 50
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Ready Now Solutions
- B. Contact Center Bundles
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: A
NEW QUESTION 51
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Shared hardware and dedicated software
- C. Dedicated hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 52
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. Analog
- C. CTI
- D. SIP
- E. AACC
Answer: C,D,E
NEW QUESTION 53
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS provides Communication Manager IP audio functionality.
- B. AAMS is shareable between different adopters.
- C. AAMS provides virtualization, high channel density and no playback announcement limits.
- D. Experience Portal will use the AAMS as a media resource.
- E. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
Answer: A,B,C
NEW QUESTION 54
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Expert Agent Selection
- B. Quality Monitoring
- C. Enterprise Analytics
- D. Workforce Management
- E. Customer Feedback
Answer: B,C,D
NEW QUESTION 55
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Enablement Licensing (EL)
- B. Advanced License (AL)
- C. Standard License (SL)
- D. Application Specific Licensing (ASL)
Answer: A
NEW QUESTION 56
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