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BBPSD Customer Service Sample Questions:

1. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) Selling power.
B) Market segmentation.
C) Buying power.
D) The local market.

2. Chronic Complainers are referred to in time management as:

A) A customer who will complain immediately something goes wrong.
B) Customers who repeatedly complain about service.
C) Groups of customers who complain about the same thing.
D) Work colleagues who constantly complain.

3. Benchmarking is used to:

A) Compare your competitors' prices.
B) Measure how your organisation is performing in relation to your competitors.
C) Test customer purchases.
D) Keep track of your daily sales targets.

4. The three generally recognised types of customer are, analytical, amiable and:

A) Assertive.
B) Aggressive.
C) Authoritative.
D) Aware.

5. Multitasking is:

A) Doing one task and the doing another.
B) Doing more than one task at a time.
C) Doing things in sequence.
D) Only for people in busy jobs.

Solutions: