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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist is building a Flex prompt template. Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?

A) Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.
B) Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.
C) Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.

2. Universal Containers (UC) is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. UC has a CSV file with test cases and is reviewing the documentation to understand best practices and limitations. Which best practice should the company follow to avoid modifying CRM data while running tests in the Testing Center?

A) Use the Testing Center only in the sandbox environment.
B) Run tests in the production environment to ensure real-time data accuracy.
C) Limit the number of test cases to 50 per test to minimize data changes.

3. Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should the Agentforce Specialist do to meet this requirement?

A) Create a prompt template for product tutorials and guides.
B) Publish product tutorials and guides as Knowledge articles.
C) Add an Answer Questions custom field in the product object for tutorial instructions.

4. Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the Agentforce Specialist recommend?

A) Agentforce Analytics
B) Agent Studio Analytics
C) Agent Analytics

5. Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever's configuration to ensure minimal latency when grounding AI responses. Which configuration aspect should UC prioritize?

A) Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.
B) Increase the recency bias setting for the retriever limiting scope to more recent data.
C) Ensure the retriever's filters are defined to limit the scope of each search efficiently.

Solutions: