Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Basics of Interaction Reporter
• Configuring Stations
• Status Messages, Account Codes, and Wrap-up Codes
• Identify the components of the Interaction Administrator interface
• Overview of Client Templates
• Understand the configuration options available for ACD/Skills-Based routing
• Security and Compliance Enhancements
• Basics of Interaction Supervisor
• Configuring ACD
• Overview of Interaction Center Business Manager
• Workgroups ACD Skills
• Configuring Client Button and Queue Columns
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Managed IP Phone Network Provisioning
• Managed IP Phone Configuration and Templates
• Introduction to ACD Tools
• Using Response Management Libraries
• Managing Licenses
• Introduction to PureConnect Application Suite

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf