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| Section | Objectives |
|---|---|
| Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| HP Portfolio Overview | - HP Printing Solutions
|
| Services and Lifecycle Management | - Device lifecycle services
|
| Sales and Positioning Skills | - Competitive positioning
|
1. What makes selling services attractive to sales representatives?
A) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
B) Sales representatives are entitled to personal discounts.
C) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
D) Sales representatives earn additional income on sales related to contractual services.
2. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
A) Partners will benefit from extra discounts by buying hardware from HP
B) Partners can start accumulating rebates on sales from day one on new or already sold hardware
C) HP can dispatch partners to resolve server related issues on already sold hardware
D) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
3. Which statement is true about HP Care Pack Services?
A) HP Care Pack Services cover care services only.
B) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
C) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
D) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
4. Which service protects from drops, spills, surges, and other mishaps?
A) Keep Safe
B) Accidental Dammage Protection
C) Defective Media Retention
D) Remote Delete
5. Which type of services can an HP Printing and Computing Services specialist sell?
A) The specialist can sell services for printing and personal systems.
B) It depends on the geography; the permitted services vary from one country to another,
C) The specialist can sell services for server, data center printer, and computer.
D) The services are defined with each partner.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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