Nokia SDM Certification - CARE : SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

A) Yes, because F&C accrue or defer the revenue from the sale.
B) No, because this is not SOX compliant.
C) Yes, because the invoice is generated automatically.
D) No, because sales are always recorded when the customer invoice is sent.

2. What are the 3 Care SWS portfolio segments?

A) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
B) Active Network Assurance (ANWA), Preventive Services, Launch Support services.
C) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
D) There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).

3. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Managers define the need based on sales plans and product roadmaps.
B) Product Lines provide the information based on product roadmaps and expected service activities.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

4. Who is responsible for providing comments regarding Care financial deviation to plan?

A) CT Head.
B) Project Manager.
C) F&C Controller.
D) Care Program Manager.

5. Care Plan can be used as:

A) Basic reference in contractual disputes with customer.
B) Service Manual, helping to induct new Care Team members.
C) The source of resource forecast data.
D) Financial Planning support tool in CT.

Solutions: