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SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90
- Exam Code: C_BOSUP_90
- Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
- Updated: Sep 09, 2026
- Q&As: 80 Questions and Answers
About SAP C_BOSUP_90 Real Exam
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 5: Incident Management Processes | - Support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question #1
What type of reports can be produced with SAP EarlyWatch Alert?
- A. Reports exclusively without graphics
- B. Reports exclusively with graphics
- C. Reports with animations
- D. Reports with or without graphics
Answer: D
Question #2
You have picked a message from the queue.
What are your next steps? (Choose two)
- A. Try to guess what the customer might want to have.
- B. Ask the customer for their usernames and passwords.
- C. Search for notes and confirmed messages.
- D. Get a thorough understanding of the issue from the information given in the message.
Answer: C,D
Question #3
When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?
- A. Documenting information is not required because other colleagues will contact the customer when they take over the message.
- B. Contact the customer each time you need detailed information about their installation.
- C. Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
- D. Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
Answer: D
Question #4
When you have reached a limit in processing a message what would be helpful for you to move forward?
- A. Send the customer as much documentation as possible so they can find the solution themselves.
- B. Call the customer and tell them that you cannot progress their message.
- C. Good working relationships with colleagues with whom you can share and discuss ideas.
- D. Take as much time as you need to think about the customer's issue on your own.
Answer: C
Question #5
What is SAP Solution Manager Enterprise Edition? (Choose two)
- A. An enablement program for SAP partners
- B. An enablement program for SAP customers
- C. A platform for realizing the value of SAP Enterprise Support
- D. A comprehensive view on a project/release plan with all quality gates and their associated activities
Answer: C,D
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