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Salesforce Certified Platform Administrator : Plat-Admn-201
- Exam Code: Plat-Admn-201
- Exam Name: Salesforce Certified Platform Administrator
- Updated: Oct 25, 2026
- Q&As: 160 Questions and Answers
About Salesforce Plat-Admn-201 Real Exam
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Salesforce Plat-Admn-201 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201
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Salesforce Certified Platform Administrator Sample Questions:
Question #1
A sales manager receives a URL to a Dashboard folder containing several dashboards. However, when the sales manager clicks on the URL, a message appears stating, "We couldn't find the record you're trying to access." What is the reason for this?
- A. View access has not been granted to the Dashboard folder.
- B. The Dashboard folder is set to Private.
- C. The sales manager does not have the correct permission set.
- D. The sales manager needs the correct sales user profile.
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Question #2
A salesperson complains that the Log a Call button is missing from the highlights panel of an Opportunity page. What is the reason for this?
- A. The Log a Call action will appear within the Activity Component as a standard behavior rather than the highlights panel.
- B. The Log a Call action has not been added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.
- C. The custom Log a Call permission has been disabled at the org level in Setup.
- D. The custom Log a Call permission is missing from the user's profile and assigned permission sets.
Correct Answer: B 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Question #3
A sales team is having difficulty understanding which stage their opportunity is in and what the company sales process requires of them in that stage. Which feature should a Platform Administrator implement to help the sales team quickly determine where they are in the sales process and what is required of them?
- A. List Views
- B. Big Deal Alerts
- C. Reports & Dashboards
- D. Opportunity Sales Path
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Question #4
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
What should a Platform Administrator use to complete this requirement?
- A. Assignment Rules
- B. Auto Response Rules
- C. Escalation Rules
- D. Validation Rules
Correct Answer: C 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
Question #5
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
- A. The agent will send a system error message as a response to any new messages.
- B. The agent window automatically closes to prevent new messages.
- C. The agent will pause the conversation and resume once reactivated.
- D. The agent will continue conversations using the deactivated agent until reactivated.
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPass members. You can sign-up / login (it's free).
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