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Salesforce Certified Field Service Consultant Sample Questions:

1. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
B) Create a custom mobile app that syncs articles based on Service Appointment assignments
C) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
D) Use Work Types to assign associated Articles to Work Orders.

2. Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A) Scheduling
B) Customer Entitlements
C) Knowledge Base
D) Adjust Scheduling Policy
E) Dispatching

3. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Enable Sharing of Dispatched Service Appointments.
C) Set the Number of Services to Drip Feed on the Service Territory.
D) Enable Drip Feed Dispatching in Field Service Settings.

4. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A) Mini-Page Layouts
B) Field Sets
C) Page Layouts
D) Visualforce Pages

5. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
C) The appointment status is going from Scheduled to Completed.
D) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

Solutions: