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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Broadcast survey
C) Website link survey
D) Transactional survey in rules

2. Which two types of joins are available in analytics?

A) Intersection
B) Internal
C) Inner
D) Peripheral
E) Outer LTD) External

3. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Engagement engine
B) Advanced routing
C) Syndicated chat
D) Business rules

4. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They can be added to the Custom Portal area of Oracle Service Cloud.
C) They always run locally to access local data.
D) They can be designed to create visual components and not perform any integrations.
E) They are the visual areas of Oracle Service Cloud Agent Desktop.
F) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

5. Which five practices deliver maximum reporting performance?

A) Providing values for runtime filters
B) Using the like operator instead of the complex expression operator
C) Filtering on expressions and not on simple columns
D) Providing default values for runtime filters
E) Using outer joins rather than inner joins when possible
F) Using fixed filters whenever possible
G) Using index custom fields as filters
H) Configuring many-to-many joins
I) Filtering on standard fields that are indexed
J) Using the complex expression operator instead of the like operator
K) Filtering on simple columns and not on expressions

Solutions: