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CIPS Operations Management Sample Questions:

1. One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A) no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
B) yes- Kaizen involves changing an entire process
C) no- Business Process Re-engineering is a slow process that involves all members of the team
D) yes- Kaizen uses a cross-functional team to implement

2. The DMAIC Methodology includes five phases, what are these?

A) design, measure, apply, improve, consult
B) define, measure, analyse, improve, control
C) design, manufacture, analyse, implement, control
D) define, manufacture, apply, increase, conclude

3. Which of the following situations would use a fixed-position layout?

A) ship construction
B) buffet style restaurant
C) supermarket
D) vehicle assembly

4. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) customer emotions
B) costs of raw materials
C) ethical considerations
D) environmental impact

5. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A) business process re-engineering
B) introducing quality assurance processes for the confectionary items produced
C) servicing the machinery more frequently
D) using a pull inventory system

Solutions: