Microsoft Dynamics 365 Sales Functional Consultant : MB-210

  • Exam Code: MB-210
  • Exam Name: Microsoft Dynamics 365 Sales Functional Consultant
  • Updated: Jun 19, 2026
  • Q&As: 376 Questions and Answers

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About Microsoft MB-210 Real Exam

What skills are measured in Microsoft MB-210?

All the exam topics are broken into various subtopics that should be studied and comprehended clearly. They are as follows:

  • Managing core entities of sales;
  • Configuring extra tools in addition to services.
  • Configuring performance;

Each of the sections included in the Microsoft MB-210 exam makes up a certain percentage of the content, and in each area, you will be tested on various tasks.

Domain 1: The first objective makes up about 25 to 30% of the exam content. In this section, the candidates will have to prove their skills in certain tasks. Thus, first and foremost, they should be able to configure sales settings. This includes different things, such as managing and creating sales collateral, configuring business settings, sales security roles, auto number settings, and more. They should also know how to configure processes and create sales visualization. Here, you will be dealing with various tasks, such as designing sales reports, configuring record creation rules, and more.

Domain 2: The next topic area covered in the Microsoft MB-210 exam makes up almost half of the whole content. So, if you want to do well in this subject, it is important that you have some experience doing certain tasks. Firstly, you will be required to manage and create contacts and accounts, create leads, manage opportunities, quotes, product catalogs, and sales order processing. There is no denying the fact that performing all of these tasks will be difficult and that is why it is important that you put hours of practice into it. Moreover, your preparation process should include learning of the skills in creating and managing contacts, activities, and accounts, converting activities to leads, and customizing the Opportunity Close form.

Domain 3: This subject makes up about 15 to 20% of the Microsoft MB-210 exam questions. The main areas where you will be tested in this section are creating and configuring playbooks, managing forecasting, and configuring integration with external sales applications. This means that you should know about the use cases for AI Builder, Power Virtual Agents, and Customer Insights, scheduling and properties, as well as playbook categories and playbook templates.

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How to Prepare For MB-210: Microsoft Dynamics 365 Sales Exam

Preparation Guide for MB-210: Microsoft Dynamics 365 Sales Exam

Introduction

Microsoft has created certification tracks for Sales experts to get certified in Dynamics 365 functional consultants. This certification program provides sales professionals a way to demonstrate their skills. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets Microsoft's proficiency standards.

According to Microsoft, a Microsoft Certified Professional enables organizations to leverage implementing solutions that support a sales life cycle to run efficiently and effectively to meet revenue targets, company objectives and business strategies.

Microsoft MB-210: Microsoft Dynamics 365 Sales Exam is designed for professional who are working in the sales well as it focuses on the other candidates who want to prove introductory knowledge of Dynamics 365.

Certification is evidence of your skills, expertise in those areas in which you like to work. There are many vendors in the market that are providing these certifications. If candidate wants to work on MB-210: Microsoft Dynamics 365 Sales Exam and prove his knowledge, Certification offered by Microsoft. This Microsoft MB-210 Exam helps a candidate to validates his skills in MB-210: Microsoft Dynamics 365 Sales Exam Technology.

In this guide, we will cover the MB-210: Microsoft Dynamics 365 Sales Exam Certification exam, MB-210: Microsoft Dynamics 365 Sales Exam Certified professional salary and all aspects of the MB-210: Microsoft Dynamics 365 Sales Exam Certification.

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Scope of Knowledge Measured by MB-210

To clear the Microsoft MB-210, you need to master the following topics:

  • Configuring Added Tools & Services;
  • Managing Core Sales Entities;
  • Performing Configuration.

MB-210 exam transverses the three different domains that we shall be considering. To start is the one on Configuring Added Tools & Services. The first core field encloses aspects like configuring integration using external apps for sales. Candidates will scrutinize the implementation of sales insights for Dynamics 365 and relationship sales. In addition, they must explain use cases targeting customer insights, Power Virtual Agents, and AI Builder. This is followed by the field of managing forecasting where abilities to be developed encompass configuring forecasts, defining properties & scheduling, and choosing a template. The last field is about creating and configuring playbooks. It determines if a student can define categories for playbook and manage templates for the same.

The next MB-210 exam domain is concerning the Managing of Core Sales Entities. This one splits into six sections. The first focuses on creating and managing accounts alongside contacts. The areas to touch here are creating and managing accounts, contacts, and activities. The second section is about creating and managing leads. Of concern here is creating and searching for leads, converting activities to leads, carrying out lead qualification, and configuring status reasons. In the third part with respect to creating and managing opportunities, learners will have a chance to study and make sense of managing opportunities and tracking stakeholders. Adding product line related items to available opportunities, customizing opportunities, and configuring status reasons are other activities to consider. Still, in the second domain, the fourth activity deals with creating and managing quotes. The relevant issues include adding quotes to available opportunities, editing quotes in varied stages, sending quotes to potential customers, and converting the quotes to actual orders. The fifth issue touches on creating and managing the processing of sales orders. This includes managing orders, invoicing, and competitors. The last bit is on creating and managing products and their respective catalogs. With this, candidates garner skills in creating and managing products, product families, and product bundles. It's also about creating and managing price lists, discount lists, unit groups, and product lifecycles.

The third and last topic for MB-210 exam is with reference to Performing Configuration. There are three core areas from where to draw further skills. The initial one is about configuring sales settings. To pay attention to is configuring territories in addition to hierarchal territories for sales, and positioning settings for auto numbers, business settings, and security roles for sales. Of importance also is configuring components of management and creating and managing sales collateral. The next area concerns configuring processes where skills in configuring duplicate rules for detection, record creation, and business process flows for sales are looked at. The last bit recognizes the criticality of creating and configuring sales visualization. It's no wonder this section pays attention to configuring Power BI template apps and sales dashboards. The attention is also on designing and creating sales charts and designing sales reports.

Microsoft MB-210 Exam Syllabus Topics:

TopicDetails

Perform configuration (25-30%)

Configure sales settings-configure sales territories and hierarchical sales territories
-configure auto number settings for cases, orders, and quotes
-configure business settings including business closures, currencies, and fiscal years
-configure sales security roles and access team templates
-create and manage sales collateral
Configure processes-configure duplicate detection rules
-configure record creation rules
-configure sales business process flows
-create and manage playbooks
Create and configure sales visualizations- configure template apps for Power BI
-configure sales dashboards
-design and create sales charts
-design sales Advanced Find, Power BI, FetchXML, and Kanban reports, views, and visualizations

Manage core sales tables (45-50%)

Create and manage accounts and contacts-create and manage accounts
-create and manage contacts
-create and manage activities
Create and manage leads-create and search for leads
-convert activities to leads
-perform lead qualification
Create and manage opportunities-manage opportunities
-track stakeholders, sales team members, and competitors
-add product line items to opportunities
-customize the Opportunity Close form
Create and manage sales order processes-add quotes to opportunities
-edit quotes in various stages
-manage revisions to quotes
-send quotes to customers
-convert quotes to orders
-manage orders
-manage invoices
Create and manage products and product catalogs-create and manage products, product bundles, and product families
-create and managepricing lists
-create and manage discount lists
- create and manage unit groups

Configure additional tools and services (20-25%)

Configure integration with external sales applications- implement Relationship Sales
-describe use cases for Customer Insights
-implement Power BI template apps
Create and manage goals and forecasts-configure and use forecasts
-configure and use goals
Implement Sales Insights-configure standard Sales Insights features
- configure premium features including Notes Analysis, Who Knows Whom, and Conversation Intelligence
-implement Sales Accelerator
-implement premium forecasting
-configure predictive scoring models

Reference: https://www.microsoft.com/en-us/learning/exam-mb-210.aspx

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