Microsoft Dynamics 365 Marketing Functional Consultant : MB-220

  • Exam Code: MB-220
  • Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant
  • Updated: Aug 15, 2026
  • Q&As: 250 Questions and Answers

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About Microsoft MB-220 Real Exam

Microsoft MB-220 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure Dynamics 365 Customer Voice: The section covers configuring the Dynamics 365 environment for Customer Voice that allows collecting their feedback and valuable insights.
Topic 2
  • Manage events and webinars: This section is about planning, supporting, and executing online or physical webinars to achieve marketing goals.
Topic 3
  • Manage segments and lists: This section is about organizing specific audiences to run efficient marketing campaigns.
Topic 4
  • Manage customer journeys: This section focuses on administering communication with customers to improve engagement and meaningful insights.
Topic 5
  • Create and manage marketing email messages: This section is about managing and writing emails to enhance the effectiveness of campaigns.
Topic 6
  • Create and manage marketing forms and pages: This section details the design of online pages and forms to effectively engage customers and increase leads.
Topic 7
  • Configure marketing applications: This section covers configuring marketing tools within Dynamics 365 setup and optimizing their functionality.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

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How to Prepare For MB-220: Microsoft Dynamics 365 Marketing Exam

Preparation Guide for MB-220: Microsoft Dynamics 365 Marketing Exam

Introduction

Microsoft has created a track for IT professionals to get certified in Microsoft Dynamics 365 Marketing . This certification program provides Microsoft 365 Marketing consultants a way to demonstrate their skills. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets Microsoft's proficiency standards.

According to Microsoft, a Microsoft Certified Professional enables organizations to leverage configuration of marketing applications, manage segments, configure and analyze customer responses.

Certification is evidence of your skills, expertise in those areas in which you like to work. If candidate wants to work on MB-220: Microsoft Dynamics 365 Marketing Exam and prove his knowledge, Certification offered by Microsoft. This Microsoft MB-220 Exam helps a candidate to validates his skills in MB-220: Microsoft Dynamics 365 Marketing Exam Technology.

In this guide, we will cover the MB-220: Microsoft Dynamics 365 Marketing Exam, MB-220: Microsoft Dynamics 365 Marketing Exam Certified professional salary and all aspects of the MB-220: Microsoft Dynamics 365 Marketing Exam Certification.

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Exam MB-220: Microsoft Dynamics 365 Marketing

Candidates for this exam are Dynamics 365 Marketing Functional Consultants. Candidates are responsible for implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

Candidates are responsible for configuring and expanding the core marketing application to include email marketing, setup, interactive customer journeys, leads nurturing with personalized experiences, LinkedIn integration, Events, surveys, Landing Pages, segmentation and scoring, and maintaining General Data Protection Regulation (GDPR) compliance.

Candidates should have some knowledge of marketing principles and the Marketing application's role in relationship to the Dynamics 365 suite of applications, including integration with Dynamics 365 and Microsoft 365 applications. Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.

Part of the requirements for: Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

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