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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
B) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
C) 情報セキュリティリスク評価は年に1回実施する必要があります。
D) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。

2. プロセスオーナーとプロセスマネージャーの違いは何ですか?

A) プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。
B) プロセス所有者はディレクター、プロセス管理者はマネージャーです
C) プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
D) プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。

3. IT サービス管理システムの主要な内容は何ですか?

A) チケット用のソフトウェア システム
B) 主要業績評価指標 (KPI) を監視するソフトウェア システム
C) チケットの記録とフォローアップのみのための体系的なプロセス
D) 文書化された組織および運営構造

4. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 変更管理
B) 資産管理
C) リリース管理
D) 構成管理

5. 品質目標を達成することで何を改善できるでしょうか?

A) サービスの有効性
B) 構成マネージャーの個人的な満足度
C) 不正パティとの関係
D) 関心のあるサプライヤーとの関係

Solutions: