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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

2. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Daily call quota
B) Agent availability
C) Page dwell time
D) Exit intent

3. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Manual routing overrides
B) Export to Excel or CSV
C) Visualization in historical dashboards
D) Predictive model source code

4. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) Sentiment-based agent scheduling
B) Intelligent agent selection
C) AI-driven outcome prediction
D) Predictive web tracking

5. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Define success events (e.g., form submission)
B) Enable conversion tracking
C) Set threshold values for agents
D) Choose outcome categories

Solutions: