The Beryl Institute Certified Patient Experience Professional : CPXP

  • Exam Code: CPXP
  • Exam Name: Certified Patient Experience Professional
  • Updated: Sep 13, 2026
  • Q&As: 152 Questions and Answers

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The Beryl Institute CPXP Exam Syllabus Topics:

SectionWeightObjectives
Partnership and Advocacy29%- Advocating for patient rights and values
- Engaging patient and family voices
- Promoting person-centered care principles
- Building partnerships with stakeholders
Organizational Culture and Leadership26%- Aligning governance and resources
- Advancing the profession and practice
- Leading experience strategy and vision
- Building supportive culture and capability
Measurement and Analysis23%- Reporting findings and driving improvement
- Analyzing and interpreting results
- Collecting and validating feedback data
- Designing and implementing experience measurement
Design and Innovation22%- Co-designing solutions with patients and families
- Innovating processes and services
- Evaluating impact of changes
- Integrating experience into design

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question #1

What is the collective focus of social capital?

  • A. Identifying and recognizing individual performance
  • B. How people relate to one another
  • C. Increasing volume of business
  • D. How improvement projects are identified
Answer: B

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Question #2

Which is the BEST example of an employee engagement strategy?

  • A. Demonstrating appreciation for individual staff contributions
  • B. Sharing patient letters in an organizational newsletter
  • C. Discussing complaint and grievance data during staff meetings
  • D. Reviewing employee satisfaction data with individual units/departments
Answer: A

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Question #3

Which of the following is a primary reason employees resist change?

  • A. Impact on perception of organization
  • B. Lack of available resources from organization
  • C. Lack of awareness of why change is being made
  • D. Impact on organizational performance
Answer: C

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Question #4

In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?

  • A. Convenience for scheduling and medication refill
  • B. The ability to write unlimited complaints
  • C. The ability to track patient movements and deliver targeted advertisements
  • D. Widespread accessibility and exchange of data
Answer: D

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Question #5

Which is the BEST practice for conducting post-visit phone calls?

  • A. The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
  • B. A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
  • C. A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
  • D. The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
Answer: C

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