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| Section | Objectives |
|---|---|
| Topic 1: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 2: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 3: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 4: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 5: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 6: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 7: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
1. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
A) 450
B) 350
C) 150
D) 250
2. With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
A) 100 participants
B) 50 participants
C) 500 participants
D) 25 participants
3. Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
A) J129
B) J139
C) J169
D) J179
4. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
A) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
B) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
C) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
D) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
5. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
A) Realtime
B) Agent Dashboards
C) Recording Library
D) Custom reports
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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