Updated Dec 29, 2021 Verified CIS-ITSM dumps Q&As - 100% Pass
New 2021 Latest Questions CIS-ITSM Dumps - Use Updated ServiceNow Exam
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Duration: 90 minutes
Exam Price: $150 (USD)
Exam type: Multiple Choice Questions
Number of Questions: 65 Questions
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
NEW QUESTION 23
How can you allow creating change requests from inactive incidents?
- A. Change the value of change property "change.create_change.active_check"
- B. None of the listed answers
- C. Change the value of change property "change.create_change_from_inactive_incidents"
- D. Change the value of incident property "incident.create_change.active_check"
Answer: B
Explanation:
Explanation
It is not possible to create change requests from inactive incidents.
NEW QUESTION 24
Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is recommended to reuse the same workflow as much as possible for catalog items that have similar approval process. Maintaining a lot of workflows can be difficult.
NEW QUESTION 25
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?
- A. Use system.assert() in testSetup to verify the values are being returned.
- B. Call the Apex class method from a testMethod instead of the testSetup method.
- C. Verify the user has permissions passing a user into System.runAs().
- D. Add @testVisible to the method in the class the developer is testing.
Answer: B
Explanation:
Explanation
NEW QUESTION 26
How to customize the fields that appear when a user hovers over the reference icon?
- A. Modify "ref_ac_column" attribute for the field.
- B. Add a new record in the Reference Popup table and configure the variables.
- C. Create sys_popup view.
- D. Modify "ref_contributions" attribute for the field.
Answer: C
NEW QUESTION 27
Which table do all technical configuration items extend from?
- A. None of the listed answers
- B. Base Configuration Item [item]
- C. Configuration Item [cmdb_ci]
- D. Technical Configuration Item [technical_cmdb_ci]
Answer: C
NEW QUESTION 28
A developer built a Component to be used at the front desk for guests to self-register upon arrival at a kiosk.
The developer is now asked to create a Component for the Utility Tray to alert Users whenever a guest has arrived at the front desk.
What should be used?
- A. Application Event
- B. DML Operation
- C. ChangeLog
- D. Component Event
Answer: A
NEW QUESTION 29
How to show the template bar at the bottom of the incident form?
- A. In the Form Layout, select the checkbox "Show Template Bar".
- B. In the Form Layout, add the "Template Bar" to the available fields.
- C. Click on the "Toggle Template Bar" at the top of the form.
- D. Set the incident property "Show Toggle Bar" to true.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 30
Which table is used to store emergency change requests?
- A. Change [change]
- B. Change Request [change_request]
- C. Emergency CR [emergency_cr]
- D. Emergency Change Request [emergency_change_request]
Answer: B
Explanation:
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION 31
You can create only one change request from an incident.
- A. True
- B. False
Answer: A
Explanation:
Explanation
You cannot create a change from an incident that is already associated with another change.
NEW QUESTION 32
Which of the following reports are available for incidents in the baseline instance? (Choose three.)
- A. Closed Incidents
- B. Incidents by Priority and State
- C. Incidents Open per Week
- D. Incidents Open per Month
- E. Critical Open Incidents
Answer: B,C,E
NEW QUESTION 33
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?
- A. The user will be able to edit product support cases.
- B. The user will only be able to edit cases manually shared with them.
- C. The user will NOT be able to edit product support cases.
- D. The user will only be able to edit the cases that they created.
Answer: C
NEW QUESTION 34
Which of these are considered configuration base items? (Choose three.)
- A. Database Catalogs
- B. Network Gears
- C. Out-of-Band Devices
- D. Printers
- E. Cluster Nodes
Answer: B,C,D
Explanation:
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear - Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software
NEW QUESTION 35
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?
- A. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
- B. The Feature field on the article must be set to true.
- C. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
- D. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
Answer: C
NEW QUESTION 36
Which two relationship queries use the proper syntax? (Choose two.)
- A. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- B. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
- C. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- D. SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry = 'Media'
Answer: A,C
NEW QUESTION 37
Technical consultants should attend workshops.
- A. True
- B. False
Answer: A
NEW QUESTION 38
Which of the following roles is allowed to create a new CI class? (Choose two.)
- A. cmdb_read
- B. admin
- C. itil_admin
- D. itil
Answer: B,C
NEW QUESTION 39
Which of the following modules can be used to define incident priority rules?
- A. System Policy > Rules > Data Lookup Definitions
- B. System Policy > Rules > Priority Lookup Rules
- C. System Policies > Rules > Incident Priority Lookup
- D. System Policies > Rules > Incident Priority Rules
Answer: B
NEW QUESTION 40
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?
- A. Change Management - Risk Survey
- B. Change Management - Additional Factors
- C. No additional plugin is needed to add additional factors to calculate risk
- D. Change Management - Risk Assessment
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 41
The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.
- A. True
- B. False
Answer: B
Explanation:
Change Management should not be used as a release management tool. It is not meant to be so.
NEW QUESTION 42
Under which circumstances is it appropriate to accept the risk of a problem?
- A. The permanent fix is too costly and the documented workaround is sufficient.
- B. The permanent for will be implemented in a future patch or release.
- C. A change request is pending implementation.
- D. A vendor is actively investigating the problem.
Answer: A
NEW QUESTION 43
Which table is used to store all the searches performed against knowledge base articles?
- A. kb_search_log
- B. ts_query_kb
- C. kb_use
- D. kb_queries
Answer: B
Explanation:
Explanation
kb_use table is used to store article views not users searches. kb_search_log and kb_queries don't exist.
NEW QUESTION 44
......
Latest CIS-ITSM Exam Dumps ServiceNow Exam from Training: https://www.testkingpass.com/CIS-ITSM-testking-dumps.html
Pass ServiceNow CIS-ITSM PDF Dumps Recently Updated 430 Questions: https://drive.google.com/open?id=1SSL64m3ihQWS9aNnxKxIc5ICVw1SHdJO