Dumps for Free Salesforce Field-Service-Consultant Practice Exam Questions [Apr 06, 2024]
Field-Service-Consultant Dumps PDF And Certification Training
Salesforce Field-Service-Consultant Exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Field-Service-Consultant exam covers various topics related to Field Service Lightning, including Service Resources, Service Appointments, Work Orders, and Asset Management. Field-Service-Consultant exam also evaluates the candidate's understanding of the Salesforce platform, including the ability to customize the system according to specific business requirements.
NEW QUESTION # 63
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- C. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
- D. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
Answer: A
NEW QUESTION # 64
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Confirm the Technician's mobile device is online.
- B. Review Service Appointment automation.
- C. Investigate the Work Order lifecycle.
- D. Verify the Dispatcher ran the Service Appointment data Job.
Answer: A,B
NEW QUESTION # 65
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
- A. Create a crew with two technicians
- B. Create a two-service crew
- C. Create a work rule with two required skills
Answer: A
NEW QUESTION # 66
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating milestones trackers requires a custom lightning component
- B. Creating entitlements for work orders requires a custom lightning component
- C. Creating milestones for word orders requires an entitlement for case
- D. Creating entitlement for class and work order must be separated
Answer: D
NEW QUESTION # 67
Northern Trail Outfitters wants to connect relational data Into their Journey without overloading the entry data.
How should they connect the data?
- A. Entry Source Data Extension
- B. Data Designer
- C. Contact Configuration
- D. Data Relationships
Answer: B
NEW QUESTION # 68
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. required resources
- B. resource availability
- C. extended match
- D. match field
Answer: C
NEW QUESTION # 69
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers
- A. Custom Work Order Status
- B. Custom Validation Rule on Work Orders
- C. Custom Work Order Escalation Rules
- D. Custom Approval Process on Work Orders
Answer: B,D
Explanation:
Explanation
A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_approval_process.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_validation_rules.htm&type=5
NEW QUESTION # 70
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Products to Accounts
- B. Work Orders to Products
- C. Work Orders to Assets
- D. Assets to Products
Answer: B
NEW QUESTION # 71
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
- A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
- B. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
- C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
- D. The Dispatcher Console Map and filter the list to show only desired service appointments
Answer: A,C
Explanation:
The Preventative Maintenance Gantt is a view within the Dispatcher Console that shows the scheduled service appointments for preventive maintenance work orders[217]. The Dispatcher Console Appointment list is a view within the Dispatcher Console that shows the list of service appointments with various details such as status, priority, or assigned resource[218]. Filtering is a feature that allows narrowing down the list of records based on specific criteria such as date, status, or territory[219]. Using the Preventative Maintenance Gantt and filter the list to show only desired work orders and using the Dispatcher Console Appointment list and filter the list to show only desired service appointments would allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console by showing them the preventive maintenance service appointments on a Gantt chart or a list view and allowing them to apply filters to see only the relevant records[220]. Using the Dispatcher Console Map and filter the list to show only desired service appointments would not allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console. The Dispatcher Console Map is a view within the Dispatcher Console that shows the locations of service appointments and resources on a map[221]. Using the Dispatcher Work Order Polygon and filter the list to show only desired service appointments would not work because there is no such feature as Dispatcher Work Order Polygon. References:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_appointment_list_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filter_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_view.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm&type=5
NEW QUESTION # 72
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Drag and drop the Service Appointments to other available Resources and run Optimization.
- B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Answer: A
NEW QUESTION # 73
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers
- A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
- B. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
- C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
- D. The Dispatcher Console Map and filter the list to show only desired service appointments
Answer: A,C
Explanation:
The Preventative Maintenance Gantt is a view within the Dispatcher Console that shows the scheduled service appointments for preventive maintenance work orders[217]. The Dispatcher Console Appointment list is a view within the Dispatcher Console that shows the list of service appointments with various details such as status, priority, or assigned resource[218]. Filtering is a feature that allows narrowing down the list of records based on specific criteria such as date, status, or territory[219]. Using the Preventative Maintenance Gantt and filter the list to show only desired work orders and using the Dispatcher Console Appointment list and filter the list to show only desired service appointments would allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console by showing them the preventive maintenance service appointments on a Gantt chart or a list view and allowing them to apply filters to see only the relevant records[220]. Using the Dispatcher Console Map and filter the list to show only desired service appointments would not allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console. The Dispatcher Console Map is a view within the Dispatcher Console that shows the locations of service appointments and resources on a map[221]. Using the Dispatcher Work Order Polygon and filter the list to show only desired service appointments would not work because there is no such feature as Dispatcher Work Order Polygon. References:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_appointment_list_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filter_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_view.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm&type=5
NEW QUESTION # 74
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Match Field
- B. Required Resource
- C. Extended Match
- D. Resource Availability
Answer: A
Explanation:
Explanation
This work rule should be used to assign service resources based on related object records, such as accounts or assets, by matching field values between objects. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_match_field.htm&type=5
NEW QUESTION # 75
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- C. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Answer: A,B
Explanation:
Explanation
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within Work Orders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 76
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Assign a Field Service Mobile License to the user.
- B. Modify the user's Profile.
- C. Update Public Group membership.
- D. Modify the user record.
Answer: A
Explanation:
A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user's Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.
NEW QUESTION # 77
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work type skill routing skill requirements operating house and data categories
- B. skill requirement work type and case process
- C. case process work types and record types
- D. work types and skill requirements
Answer: D
NEW QUESTION # 78
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Use Work Order and Work Order Line Items.
- B. Use a custom object to model the Work Order pricing.
- C. Use the Einstein Pricing Configurator.
- D. Set up Products and Price Books.
Answer: A,D
NEW QUESTION # 79
Northern Trail Outfitters' account is configured with Multi-Org to leverage two Salesforce CRM accounts. In the Cloud Kicks business unit they want to disconnect the sandbox instance and connect the production instance.
What additional configuration changes could be made to avoid any disruption of functionality?
- A. Rename and delete sandbox synchronized data extensions before connecting.
- B. Configure Multi-Org settings to account for two production instances in Setup.
- C. A Update query activities that reference the new synchronized data extensions.
- D. Manually remove existing user mappings, attribute mappings, and tracking subscriptions.
Answer: C
NEW QUESTION # 80
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Select working location enable primary on the working territories work rule
- B. Deselect working location primary on the working territories work rule
- C. Remove the match territory work rule
- D. Includes the match territory work rule
Answer: A,C
NEW QUESTION # 81
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
- A. Remove the Match Territory Work Rule.
- B. Include the Mateh Territory Work Rule.
- C. Deselect Working Location Enable Primary on the Working Territories Work Rule.
- D. Select Working Location Enable Primary on the Working Territories Work Rule:
Answer: A,D
NEW QUESTION # 82
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers
- A. Product Receipt
- B. Return Order
- C. Product Transfer
- D. Work Order
Answer: A,B
Explanation:
Explanation
The technician would use a Return Order to create a return for the unused circuit board. The Return Order would specify the quantity of the product being returned, the reason for the return, and the shipping address.
The technician would then use a Product Receipt to record the receipt of the returned product. The Product Receipt would specify the quantity of the product received, the condition of the product, and the location of the product.
The other two options are incorrect because they are not used to return products. A Work Order is used to track the work that needs to be done on a product or service. A Product Transfer is used to move products from one location to another.
NEW QUESTION # 83
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
- A. Set the Number of Services to Drip Feed on the Service Territory.
- B. Enable Sharing of Dispatched Service Appointments.
- C. Set the Service Appointment to Dispatch in Field Service Settings.
- D. Enable Drip Feed Dispatching in Field Service Settings.
Answer: A,D
NEW QUESTION # 84
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Salesforce Field-Service-Consultant exam is a comprehensive exam that requires a significant amount of preparation. Salesforce recommends that individuals who are interested in taking the exam have at least six months of experience working with Salesforce Field Service. Additionally, Salesforce recommends that individuals take the Field Service Lightning Administration course before attempting the exam. This course covers all the essential topics required for the exam and provides hands-on experience with the Field Service application.
Salesforce Field-Service-Consultant Certification Exam is an excellent opportunity for professionals to expand their skills and knowledge in the field service industry. Salesforce Certified Field Service Consultant certification validates the candidate's ability to design, configure, and manage field service solutions using Salesforce technologies, and opens up new career opportunities in the field service industry. Candidates can prepare for the exam by gaining experience in implementing and managing field service solutions and by taking advantage of the training resources available on the Salesforce Trailhead platform.
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