[Oct-2021] Pass Genesys GCP-GC-REP Exam in First Attempt Guaranteed!
Full GCP-GC-REP Practice Test and 35 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 17
What is the time interval for tracking metrics in Genesys Cloud?
- A. 10 mins
- B. 40 mins
- C. 20 mins
- D. 30 mins
Answer: D
NEW QUESTION 18
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Activity Summary Report
- B. Agent Quality Details Report
- C. Agent Metrics Report
- D. Agent Login-Logout Details Report
Answer: A
NEW QUESTION 19
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Metrics Report
- B. Agent Quality Details Report
- C. Agent Metrics Export Report
- D. Agent Login-Logout Details Report
Answer: A,D
NEW QUESTION 20
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
- A. Queue Metrics reports
- B. Interaction Details reports
- C. Agent Metrics reports
- D. Queue Wrap-up reports
Answer: A
NEW QUESTION 21
How many days does the report exist after you run it?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 22
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
- A. ASA
- B. ATT
- C. AHT
- D. ACW
Answer: A
NEW QUESTION 23
What will happen if too many reports run at the same time?
- A. Reports run successfully
- B. Partial Reports will run
- C. Reports will fail to run
Answer: C
NEW QUESTION 24
Which definition matches the performance view for Agents?
- A. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- D. Used to view historical data only.
- E. Used to monitor real-time contact center metrics.
Answer: A
NEW QUESTION 25
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 26
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. True
- B. False
Answer: A
NEW QUESTION 27
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. False
- B. True
Answer: A
NEW QUESTION 28
How is an Incoming Call represented in reports?
- A. Offered
- B. Calls Received
- C. Inbound
- D. Incoming
Answer: C
NEW QUESTION 29
Reports provide only real-time information.
- A. False
- B. True
Answer: A
NEW QUESTION 30
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Available
- B. Break
- C. Busy
- D. Away
Answer: B
NEW QUESTION 31
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