[Nov-2021] Salesforce Field-Service-Lightning-Consultant Exam: Basic Questions With Answers
New 2021 Realistic Free Salesforce Field-Service-Lightning-Consultant Exam Dump Questions & Answer
What is the duration of the Field-Service-Lightning-Consultant Exam
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Passing Score: 70%
NEW QUESTION 133
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
- A. Custom gantt filter
- B. Custom report in a private report folder
- C. Custom list view
- D. Custom lightning component
Answer: A
NEW QUESTION 134
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Creating Entitlements for Cases and Work Orders must be separated.
- B. Managing page layouts and milestone trackers can be done in salesforce1.
- C. Managing page layouts and validation rules can be done in Salesforce Lightning.
- D. Creating Entitlements for Work Orders requires Lightning to be enabled.
Answer: A
NEW QUESTION 135
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- B. Create a Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and delete that Resource after three weeks.
- D. Create a Capacity-based Resource and give them Capacity for the next three weeks.
Answer: D
NEW QUESTION 136
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
- C. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- D. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
Answer: D
NEW QUESTION 137
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
- A. Field Technician Field Sets
- B. Field Technician Page Layouts
- C. Field Technician Mini-Page Layouts
- D. Field Technician Visualforce Pages
Answer: B
NEW QUESTION 138
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
- A. Mark installed asset as "obsolete"- create a new product - related the product to asset
- B. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
- C. Mark installed asset as "shipped" - create a new product - relate the product to the asset
- D. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
Answer: B
NEW QUESTION 139
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
- B. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
- C. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
- D. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
Answer: D
NEW QUESTION 140
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Quantity and unit of measure are required when adding a required product
- B. Work type can be configured to include required products on the work order and work order line item
- C. Required product must be added to both work order and all work order line items
- D. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
Answer: B,D
NEW QUESTION 141
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the timesheet entries to the service appointment
- B. Relate the time sheet to the work order line item
- C. Relate the timesheet entries to the work order line time
- D. Relate the time sheet to the service appointment
Answer: C
NEW QUESTION 142
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- B. A service resource can only be a member of a single Crew.
- C. Capacity-based scheduling is supported for Service Crews.
- D. The Preferred Resource service objective is ignored for active Crew Members.
Answer: B
NEW QUESTION 143
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
- A. Create a new Child Work Order for each site visit.
- B. Create a new Service Appointment for each site visit.
- C. Create a new Product Consumed for each site visit.
- D. Create a new Work Order Line Item for each site visit.
Answer: B
NEW QUESTION 144
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
- A. Include the Match Territory Work Rule in the Scheduling Policy.
- B. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
- C. Include the Resource Availability Work Rule in the Scheduling Policy.
- D. Mark the Service Territory's Resources as Required on the Service Appointments.
Answer: A
NEW QUESTION 145
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
- A. Arrival window start, arrival window end
- B. Earliest start permitted, due date
- C. Actual start, actual end
- D. Scheduled start, scheduled end
Answer: B
NEW QUESTION 146
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Sort by Average Utilization on the Resources Tab.
- B. Select Hours, Absences and Overtime on the Utilization Tab.
- C. Select Date Resolution on the Hours Tab.
- D. Select Travel Time and Breaks as skills on the Skills Tab.
Answer: A
NEW QUESTION 147
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
- A. Add a new product required to the work order.
- B. Add a new product consumed to the work order.
- C. Add a new product consumed to the work rule.
- D. Add a new product required to the work type.
Answer: D
NEW QUESTION 148
the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?
- A. assigned resources, owner of service appointment and members of user territory
- B. owner of service appointment and members of user territory
- C. assigned resources, owner of service appointment and members of service territory
- D. owner of service appointment and members of service territory
Answer: B
NEW QUESTION 149
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