[Dec-2021 Newly Released] PEGAPCDC85V1 Dumps for Pega Decisioning Consultant Certified
Updated Verified PEGAPCDC85V1 dumps Q&As - 100% Pass
Pegasystems PEGAPCDC85V1 Exam Syllabus Topics:
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NEW QUESTION 36
U+ Bank, a retail bank, uses Pega Customer Decision Hubtm for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Engagement policies
- B. Context weighting
- C. Business levers
- D. Contact policies
Answer: A,C
NEW QUESTION 37
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have rejected the offer.
- B. Similar customers have ignored the offer.
- C. Similar customers have purchased other offers.
- D. Similar customers have shown interest in the offer.
Answer: C
NEW QUESTION 38
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 0
- B. 1
- C. 75 emails 25 SMSes
- D. 75 SMSes and 25 emails
Answer: D
NEW QUESTION 39
U+ Bank wants to use Pega Customer Decision Hubtm to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab?
(Choose Two)
- A. Add contact policy rules
- B. Enable web channel
- C. Define the starting population
- D. Map the real-time container to a business structure level
Answer: B
NEW QUESTION 40
Myco, a telecom company, has recently implemented Pega Customer Decision Hubtm. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Contact policies
- B. Audience
- C. Engagement policies and Arbitration
- D. Segmentation
Answer: C
NEW QUESTION 41
In the Answer Area, select the correct engagement policy for each condition.
Answer:
Explanation:
NEW QUESTION 42
To calculate the total number of customer responses of four actions in a group, you must use________________.
- A. one Group By component
- B. four Group By components
- C. four Set Property components
- D. one Set Property component
Answer: D
NEW QUESTION 43
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
Explanation
Compute SUM of PROFIT = Group BY
Determine target budget to retain a customer = Set Property
Determine customer credit score = Scorecard
Divide customers into risk segment = Decision Table
NEW QUESTION 44
To which types of decisions can Pega Customer Decision Hubtm be applied?
- A. Determining why response rates for a campaign in one region are below average
- B. Determining the cause of a customer's problem
- C. Determining how to retain a customer
- D. Determining how to optimize the product portfolio to increase market share
Answer: A
NEW QUESTION 45
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hubtm.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
- A. pxRiskSegment
- B. pxOutcome
- C. pxSegment
- D. pxResu/t
Answer: B
NEW QUESTION 46
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hubtm. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION 47
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Customer contact policy
- B. Offer eligibility
- C. Predicted customer behavior
- D. Offer relevancy
Answer: B
NEW QUESTION 48
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
Answer:
Explanation:
NEW QUESTION 49
When a customer is offered an action that they already accepted, this is because_________.
- A. the strategy is not customized to exclude previously accepted offers
- B. the actions are filtered based on eligibility
- C. the customer intent was captured incorrectly
- D. there are no suppression rules defined
Answer: C
NEW QUESTION 50
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Audience
- B. Prioritization formula
- C. Applicability rules
- D. Customer segment
Answer: A
NEW QUESTION 51
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?
- A. Customer contact limits
- B. Suppression rules
- C. Volume constraints
- D. Applicability rules
Answer: B
NEW QUESTION 52
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Customer contact limits
- B. Suppression policy
- C. Volume constraints
- D. Applicability rules
Answer: D
NEW QUESTION 53
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Answer:
Explanation:
NEW QUESTION 54
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- D. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
Answer: B
NEW QUESTION 55
U+ Bank uses Pega Customer Decision Hubtm to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Customer segments
- B. Arbitration rules
- C. Contact policy rules
- D. Engagement policies
Answer: A
NEW QUESTION 56
U+ Bank has recently started using Pega Customer Decision Hubtm to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Define customer engagement polices
- B. Create the action and its web treatment
- C. Set up business structure to Sales/CreditCards
- D. Define customer contact policies
- E. Create and configure the real-time container
Answer: B,C,E
NEW QUESTION 57
What is the name of the property that is automatically recomputed for each decision component?
- A. Priority
- B. Order
- C. Propensity
- D. Rank
Answer: D
NEW QUESTION 58
MyCo, a mobile company, uses Pega Customer Decision Hubtm to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
- A. Enable an engagement policy for the second group.
- B. Map a real-time container to the Top-level or Issue-level.
- C. Create a decision strategy at the Issue-level.
- D. Set contact limits for both the groups.
Answer: C
NEW QUESTION 59
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suppression rules
- B. Eligibility
- C. Suitability
- D. Applicability
Answer: C
NEW QUESTION 60
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