[Dec 17, 2023] Get Up-To-Date Real Exam Questions for Public-Sector-Solutions with New Materials
Updated Public-Sector-Solutions Certification Exam Sample Questions
NEW QUESTION # 19
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?
- A. By utilizing the flows
- B. By utilizing the integration procedures
- C. By utilizing the expression sets in BRE module
- D. By utilizing the combination of data raptors and integration procedures
Answer: C
Explanation:
Explanation
Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.htm&type=5&languag
NEW QUESTION # 20
What 2 core Salesforce Clouds is Public Sector Solutions based on?
- A. Experience Cloud
- B. Service Cloud
- C. Marketing Cloud
- D. Admin
Answer: A,B
Explanation:
Explanation
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
NEW QUESTION # 21
ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
- A. Integrate the BRE with Decision Explainer.
- B. Assign the Decision Explainer Permission Set License to the appropriate user(s).
- C. Add the Decision Explainer Log History component to the Lightning record page(s).
- D. Create an Apex Trigger to document the decision steps performed.
- E. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
Answer: B,C,E
Explanation:
Explanation
A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized. A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE). A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and creating Decision Explanations.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer.htm&type=5&lang
NEW QUESTION # 22
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- C. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- D. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
Answer: D
Explanation:
Explanation
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 23
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
- A. Salesforce Flows, Customer Community, and Individual Account
- B. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
- C. Salesforce Flows, APEX, Custom Objects, and VisualForce
- D. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
Answer: D
Explanation:
Explanation
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 24
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- B. Create or modify a permission set that gives access to Cases owned by the support team
- C. Change the Organization-Wide Default settings for Case to Public Read/Write
- D. Create or modify a share group for the Profile used for the Site that gives access to Cases
Answer: A
Explanation:
Explanation
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them.
Reference:https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm
NEW QUESTION # 25
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application.
What should the consultant recommend using?
- A. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature
- B. The consultant should recommend the Grants Management product which Includes the Grants Portal feature
- C. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
- D. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status
Answer: B
Explanation:
Explanation
The consultant should recommend the Grants Management product which includes the Grants Portal feature to allow the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. Grants Management is a prebuilt app that comes with Public Sector Solutions. It can help publicsector agencies to manage the entire grant lifecycle, from application to award to reporting. Grants Portal is a component of Grants Management that can help public sector agencies to create a digital experience site for grant applicants or recipients. Grants Portal can allow the recipients to apply for relief in a self-service portal, upload supporting documentation, and check the status of their application.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_management.htm&type=5&lan
NEW QUESTION # 26
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
- A. Workflow Field Updates
- B. Process Builder
- C. Data matrices
- D. Decision Matrices
Answer: D
Explanation:
Explanation
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&langua
NEW QUESTION # 27
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?
- A. Install the ERM for PSS Unmanaged Package
- B. Enable Person Account
- C. Enable Email-to-Case
- D. Install the ERM for PSS Managed Package
- E. Enable Web-to-Case
Answer: B,D,E
Explanation:
Explanation
Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency.
The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&la
NEW QUESTION # 28
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
- A. Expression Maps
- B. Decision Table
- C. Decision Matrix
- D. Decision Tree
- E. Expression Sets
Answer: B,C,E
Explanation:
Explanation
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htm&type=5&language=en_US
NEW QUESTION # 29
A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
- A. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
- B. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
- C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
- D. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
Answer: C
Explanation:
Explanation
Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce.
Reference:https://help.salesforce.com/s/articleView?id=sf.reports_dashboards_overview.htm&type=5
NEW QUESTION # 30
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
- A. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
- B. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
- C. Set Org-Wide Defaults for External Users to Hidden for everything
- D. Set Org-Wide Defaults for External Users to Private for everything
Answer: A,C
Explanation:
Explanation
Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. References:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
NEW QUESTION # 31
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
- A. Disable all approval processes on the Case object
- B. Mirror the Org Chart into The Role Hierarchy
- C. Disable the Grant Access Using Hierarchies setting on the Case object
- D. Set the Organization-Wide Defaults (OWD) for the Case object to private
Answer: D
Explanation:
Explanation
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 32
A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?
- A. Application Form, Lightning Web Components, Communities, and Applications
- B. Scripts, Einstein Al, Assessments, and Grants
- C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards
- D. OmniChannel, Flows, Apex, and DataLoader
Answer: C
Explanation:
Explanation
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-com
NEW QUESTION # 33
apublic sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?
- A. Action Plan template changes have to be requested to Salesforce support team
- B. System Administrator doesn't have "Edit" permissions to Action Plan template
- C. Edit option needs to be added to Action Plan template page layout
- D. Once published, an Action Plan template cannot be changed.
Answer: D
Explanation:
Explanation
Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the SystemAdministrator needs to clone it and create a new version of it.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&
NEW QUESTION # 34
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
- A. Audit Log
- B. Decision Explainer Log History
- C. Record History
- D. Log History
Answer: B
Explanation:
Explanation
Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm&
NEW QUESTION # 35
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two)
- A. DocuSign
- B. eSlgnLlve
- C. Conga
- D. Adobe Sign
Answer: A,D
Explanation:
Explanation
Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding/configuration using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_adobe_sign.htm&type=5&language=en_UShttps
NEW QUESTION # 36
apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.
Which Experience Cloud template should they use?
- A. Customer Account Portal
- B. Partner Central
- C. Help Center
- D. Aloha
Answer: B
Explanation:
Explanation
Partner Central is an Experience Cloud template that can be used to build an Experience Cloud site for channel sales workflows. Partner Central can help the government agency to recruit and onboard associates for issuing licenses for alcohol and beverage distribution. It can also provide features such as lead distribution, deal registration, marketing campaigns, reports, and dashboards.
Reference:https://help.salesforce.com/s/articleView?id=sf.networks_partner_central.htm&type=5
NEW QUESTION # 37
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?
- A. Utilize the Funding Program Request'' object to capture the details
- B. Utilize the "Business Licence Application" object to capture the details
- C. Utilize the "Funding Request" object to capture the details
- D. Utilize the "Funding Program" object to capture the details
Answer: C
Explanation:
Explanation
The "Funding Request" object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The "Funding Request" object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The "Funding Request" object can store information such as the funding program, the funding amount, the funding status, the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_funding_request.htm&type=5&language=en_US
NEW QUESTION # 38
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?
- A. Field tracking services
- B. OmniStudio Tracking Service
- C. Roll Up libraries
- D. Event Monitoring
Answer: B
Explanation:
Explanation
OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for further improvement in licensing processing. OmniStudio Tracking Service allows the government agency to track and analyze how constituents interact with OmniScripts, DataRaptors, Integration Procedures, FlexCards, and other OmniStudio components. The agency can use this data to optimize the performance, usability, and efficiency of their licensing processes.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-analyz
NEW QUESTION # 39
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
- A. Integration Procedure
- B. OmniScript
- C. FlexCard
- D. DataRaptor
Answer: B
Explanation:
Explanation
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 40
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