[Apr-2024] Pass Order-Management-Administrator Exam in First Attempt Updated Order-Management-Administrator Exam Questions
Salesforce Order Management Dumps Order-Management-Administrator Exam for Full Questions - Exam Study Guide
NEW QUESTION # 14
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Create a new Lightning Record Page and select the Three Regions template
- B. Edit the Lightning Record Page and change the Template lo Three Regions
- C. Change the page layout template to Three Regions in the layout editor
- D. Add another column component lo the existing Lightning Record Page
Answer: B
Explanation:
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_templates.htm&type=5
NEW QUESTION # 15
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?
- A. Order Payment Summaries
- B. Payments
- C. Payment Summaries
- D. Order Payments
Answer: A
Explanation:
Explanation
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5https:
NEW QUESTION # 16
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
- A. Fulfillment Order
- B. Replacement Order
- C. Return Order
- D. rmaorder
- E. Change Order
Answer: A,C,E
Explanation:
Explanation
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order.
A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 17
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?
- A. Save the pages with the options of both Desktop and Phone applied
- B. Install the Salesforce mobile app from Apple Store or Google Play
- C. Build a custom application on Heroku calling the APIs
- D. Use the mobile publisher to create an app
Answer: A,B
Explanation:
The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can't access its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. Reference: Salesforce Order Management, Mobile App Theme FAQ
NEW QUESTION # 18
How can an administrator allow an org to publish a change set to another org?
- A. In the source org: open Deployment settings, Select the environments to publish to and Move them to the enabled list
- B. In the target org: Open Deployment Settings, Click Edit next to the source org. Select Allow Inbound Changes and Click Save
- C. In the source org: Open Publish Settings, Select the checkbox next to the environment to publish to and Click Save
- D. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
Answer: D
Explanation:
Explanation
The correct way for an administrator to allow an org to publish a change set to another org is to open Deployment Settings in the target org, select the environments to allow publishing from and move them to the Enabled list. This creates a deployment connection between the source org and the target org, which allows the source org to upload change sets to the target org. Verified References:https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
NEW QUESTION # 19
What type of relationship exists between FulfillmentOrder and Order Delivery Method?
- A. Master-Detail (Order Delivery Method)
- B. Lookup (Order Delivery Method)
- C. One-to-One Lookup (Location) FulfillmentFrom LocationId
- D. Junction (Many to Many)
Answer: B
Explanation:
Explanation
The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 20
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Invoice
- B. Credit Memo
- C. Return Order Summary
- D. Return
Answer: B
Explanation:
Explanation
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 21
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and Number of Payments
- B. Fulfillment Location, Delivery Charges and Quantity
- C. Fulfillment Location. Delivery Method and Recipient Address
- D. Fulfillment Location, Recipient Address and Quantity
Answer: C
Explanation:
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
NEW QUESTION # 22
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Payment
- B. Order Payment Summary
- C. Order
- D. Payment Method
Answer: B
Explanation:
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5
NEW QUESTION # 23
An administrator is attempting to deploy a Change Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?
- A. Change Sets can only be deployed from a sandbox org to a production org, not another sandbox org.
- B. Thedevelopment org has not been approved to upload Change Sets from within the test orgD.The development org and test org are not associated with the same production org.
- C. The components in the Change set could not be found within the test org
Answer: B,C
Explanation:
Explanation
Two possible reasons that could cause the test org to not appear in the list of target organizations are:
The components in the Change set could not be found within the test org. This means that the test org does not have the same metadata components or features as the development org, and therefore cannot receive the change set.
The development org has not been approved to upload Change Sets from within the test org. This means that there is no deployment connection between the two orgs, and the test org has not authorized the development org to send change sets to it.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
NEW QUESTION # 24
In which two ways can Order Management licenses be assigned?
- A. By Permission Set
- B. By Profile
- C. By User
- D. By Hole
Answer: A,C
Explanation:
Two ways that Order Management licenses can be assigned are:
By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses.
By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htm&type=5
NEW QUESTION # 25
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?
- A. Order Payment Summaries
- B. Payments
- C. Payment Summaries
- D. Order Payments
Answer: A
Explanation:
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5
NEW QUESTION # 26
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?
- A. Person Accounts once enabled cannot be rolled back and makes changes to the data model
- B. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
- C. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
- D. Person Accounts once enabled can be rolled back
Answer: B
Explanation:
The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account. An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.accounts_contacts.htm&type=5
NEW QUESTION # 27
What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?
- A. Create a new sub-flow
- B. Create a New Deployment
- C. Drag the Actions & Recommendations component on the page
- D. Make a new Lightning Record Page
Answer: A,C
Explanation:
Explanation
Two steps that are required to add an item to the Actions & Recommendations panel on the Order Summary record page are:
Drag the Actions & Recommendations component on the page. The Actions & Recommendations component is a standard component that displays actions and recommendations based on business logic for records in Lightning Experience or Salesforce mobile app. The administrator can use the Lightning App Builder to drag and drop the Actions & Recommendations component onto the Order Summary record page layout.
Create a new sub-flow. A sub-flow is a type of flow that can be invoked by another flow as an element.
A sub-flow can contain logic and actions that are specific to a certain scenario or use case, such as order fulfillment or payment processing. The administrator can use Flow Builder to create a new sub-flow that defines the actions and recommendations for Order Summaries, and then add it to the Actions & Recommendations component on the record page.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.om_actions_recommendations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_subflow.htm&type=5
NEW QUESTION # 28
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
- A. Connect APIs
- B. REST APIs
- C. Bulk APIs
- D. Streaming APIs
Answer: A,B
Explanation:
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm&type=5
NEW QUESTION # 29
Which set of conditions is required for an Order Summary object to be created?
- A. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- B. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and the Create OrderSummary Process is installed.
- C. An Order is created, the Create Order Summary Process is installed and the Create Order Summary Process is active
- D. An Order is created, its status is set to Draft, Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
Answer: C
Explanation:
The Order Summary object is a custom object that stores information about an order, such as the total amount, the number of items, and the fulfillment status. The Order Summary object is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. The process and the flow are part of the Order Management package and must be installed and activated for the order summary object to be created. Reference: Order Management Lifecycle, Order Management Objects, Configure Order Management Flows
NEW QUESTION # 30
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?
- A. Person Accounts once enabled cannot be rolled back and makes changes to the data model
- B. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
- C. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
- D. Person Accounts once enabled can be rolled back
Answer: B
Explanation:
Explanation
The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account.
An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified References:
https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5https://help.salesforce.com/s/article
NEW QUESTION # 31
Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?
- A. The types must match within reason
- B. The types must be an exact match (i.e. String to String)
- C. The names must be an exact match
- D. The names must only contain letters and underscores
Answer: A,C
Explanation:
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.
Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
NEW QUESTION # 32
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