2022 Realistic Verified MB-240 exam dumps Q&As - MB-240 Free Update
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The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:
- Implementing Connected Field Services (10-15%)
This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.
- Scheduling and Dispatching Work Orders (25-30%)
This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.
- Managing Field Service Mobility (10-15%)
Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.
NEW QUESTION 54
You need to create a purchase order for a thermal overload cooling fan for arefrigeration unit on the shopfloor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrangethem in the correct order.
Answer:
Explanation:
NEW QUESTION 55
Drag and Drop Question
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources
NEW QUESTION 56
DRAG DROP
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Configure field service applications
NEW QUESTION 57
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Register the device in Dynamics 365 Connected Field Service.
- B. Create the IoT Connected Device connection role to link devices to customer assets.
- C. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
- D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
Answer: D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION 58
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow,including the services offered by the new service company.You need to configure Dynamics 365 CE for Field Services to ensure that allof the necessary status valuesare configured correctly to track your company's unique business process.
Which action must you perform?
- A. Edit the existing system status field values.
- B. Create the necessary system status values.
- C. Create the necessary sub-status values.
- D. Create the necessary service task values.
Answer: C
NEW QUESTION 59
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
- B. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- C. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
- D. Set Real Time Mode to Yes on the Schedule Assistant view.
Answer: B
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources
NEW QUESTION 60
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
- B. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- C. Incident Type contains appropriate Service Tasks, Products, and Services.
- D. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
Answer: A,D
Explanation:
Section: Manage work orders
NEW QUESTION 61
DRAG DROP
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task.
Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION 62
Drag and Drop Question
Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of- the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 63
You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?
- A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
- B. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
- C. From the schedule board, click Actions and select Optimize Schedule.
- D. From the schedule board, right-click a Resource record and select Optimize Schedule.
Answer: C
NEW QUESTION 64
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Add the compressor sub-components as customer asset records.
- B. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
- C. Click View Hierarchy on the refrigerator customer asset record.
- D. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
Answer: B
Explanation:
Section: Manage assets and agreements
NEW QUESTION 65
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Start Location and End Location fields are not the same.
- B. Work Hours is not properly configured for days being optimized.
- C. The Work Location field is not set to Onsite.
- D. Optimize Schedule field is not set to Yes.
- E. Scheduling Method is not set to Optimize.
Answer: A,D,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
NEW QUESTION 66
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Assign the Field Service-Administrator security role to the RSO user.
- B. Add the RSO dispatcher role to a dispatcher.
- C. Add RSO to the profile Field Service-Administrator.
- D. Enable Resource Scheduling Optimization.
- E. Set Connect to Maps as Yes.
Answer: C,D,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
NEW QUESTION 67
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.
- A. Update entity Sync Filter.
- B. Update the entity Mode to Online and Offline.
- C. Update Synchronization setting to Always Full Sync.
- D. Update View filters.
- E. Update the Max Sync Records setting.
Answer: A,B,E
NEW QUESTION 68
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 69
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service#download-the-field-service-mobile-app-on-a-phone-or- tablet
NEW QUESTION 70
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 71
Drag and Drop Question
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 72
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project.
Which three components must you define? Each correct answer presents part of the solution.
- A. security roles
- B. password policies
- C. project name
- D. resources
- E. priority
Answer: A,C,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION 73
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
- A. Create a Requirement Resource Preference record for the resource.
- B. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Account to Adventure Works. - C. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Cascade to No. - D. Select Load the Default Filters on the Schedule Board.
Answer: B
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION 74
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION 75
DRAG DROP
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION 76
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Step 3: Instructor-Led Training
The official instructor-led-training course is designed to help the students prepare adequately for their exam. It is all you need to gain the skills required for becoming a certified specialist. This type of training is headed and monitored by the professionals or industry experts. The courses are worth your investment as they are extremely informative and helpful.
Potential Candidates and Their Abilities
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
- Manage assets and agreements;
- Manage inventory and purchasing;
- Configure field service applications;
- Manage field service mobility.
- Schedule and dispatch work orders;
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