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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A) Multi-channel
B) Call Handling
C) Productivity
D) Mobility
E) Savings

2. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
B) IPOSS includes major software upgrades, updates and patches.
C) IPOS Scan be sold under wholesale and co-delivery models.
D) IPOSS includes remote diagnostic capabilities.
E) Default coverage hours for IPOSSare365x 24.

3. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Quality assurance managers and supervisors
B) Director of IT
C) Contact Center directors and managers
D) Contact Center agents

4. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) J129
B) K155
C) J139
D) J179
E) K165

Solutions: