Nokia SDM_2002001040 real exam prep : SDM Certification - CARE

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A) increase the number of Sales Packages in NELLE, especially for sales.
B) stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.
C) forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
D) fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.

2. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Prepare a service offering and propose it to customer.
B) Refuse service delivery until the customer raises a purchase order.
C) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.
D) Authorise service delivery without a customer order.

3. The largest impact on the SPC rate comes from:

A) internal allocations.
B) management overhead.
C) the utilization ratio.
D) the total headcount.

4. What is the purpose of a handover from Sales to Care?

A) It ensures a smooth and seamless Customer Relationship interface.
B) It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
C) It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
D) It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

5. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) Legal and NOLS support is required to set up a separate agreement.
B) This can be done by the Care Program Manager alone.
C) This is an administrative task handled by NOLS support.
D) F&C and the CT must be involved.

Solutions: