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CIPS Operations Management Sample Questions:

1. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 2?

A) quality circle
B) kansei engineering
C) quality function deployment
D) statistical process control

2. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) raw materials such as flour and sugar
B) facilities such as mixing equipment and ovens
C) Information such as recipes
D) employees who work on the production line

3. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) yes- operations management is ensuring a company has the correct resources to create goods
B) no - operations management can also be concerned with the creation of intangible goods
C) no- operations management is concerned with ensuring the organisation is profitable
D) yes- operations management ensures there are sufficient goods produced to meet customer demand

4. In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

A) learning and growth
B) business processes
C) financial
D) customer

5. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) defining business needs
B) business process re-engineering
C) value engineering
D) quality function deployment

Solutions: